Southkensington Man And Van Terms and Conditions
These Southkensington Man And Van Terms and Conditions set out the basis on which we provide removal, delivery, collection, and related transport services to customers in the UK. By making a booking, you agree that you have read, understood, and accepted these terms. They are designed to create a clear agreement between the customer and Southkensington Man And Van, covering how bookings are made, how charges are calculated, how cancellations are handled, and what responsibilities apply to both sides. For the purposes of these terms, references to “we”, “us”, and “our” mean Southkensington Man And Van, and references to “you” or “the customer” mean the person or business requesting the service.
Our services may include man and van transport, furniture moves, household item relocation, single-item collection, waiting-time services, loading and unloading, and other similar moving assistance agreed at the time of booking. The exact scope of work will depend on the details confirmed before the job begins. Any special requirements, such as stairs, parking restrictions, heavy items, or multiple drop-offs, should be declared as early as possible. We reserve the right to revise or refuse any booking if the information provided is incomplete, inaccurate, or likely to affect safety, timing, or the final price.
These terms apply to all standard work carried out by Southkensington Man And Van, whether booked by phone, email, message, or any other agreed method. They do not affect your statutory rights under UK law. If a separate written contract or service agreement has been signed for a specific job, that document will apply in addition to these terms, unless it clearly states otherwise. In the event of a conflict, any specific written agreement for that job will take priority over these general terms to the extent of the inconsistency.
Booking Process
All bookings are subject to availability and are only confirmed once we have accepted your request. When you request a service, you must provide accurate details about the items to be moved, the pickup and delivery locations, access conditions, preferred dates and times, and any other relevant information. We may ask follow-up questions in order to assess the workload, vehicle size, number of staff required, and expected duration. A quote may be given as an estimate or fixed price, depending on the information available at the time. If the service conditions change after the booking is confirmed, the price and timing may be revised accordingly.
Confirmation of a booking, whether verbal or written, forms an agreement for the service. However, the booking remains conditional on the information you supplied being correct and on the service being lawful, safe, and operationally possible. If a job involves Southkensington man and van services with substantial access difficulties, unusually heavy goods, or fragile items, you must notify us in advance. We may ask for photographs, an item list, or further details before confirming the job. If you fail to disclose important information and the vehicle, crew, or time allocated is insufficient, additional charges may apply or the job may be cancelled without liability to us for any resulting delay or loss.
Booking changes requested by the customer are not guaranteed and are subject to our availability. Where possible, we will try to accommodate revised dates or times, but we are under no obligation to do so. If you need to amend a booking, you should notify us as soon as possible. A booking is made for the named customer and the stated service details only. You may not transfer the booking to another person without our prior consent. We reserve the right to refuse service where we reasonably believe the booking is fraudulent, unsafe, illegal, or beyond the capacity of the agreed service.
Payments
Payment terms will be agreed at the time of booking or before the work starts. Unless otherwise stated, payment is due on completion of the service and must be made in full without deduction or set-off. We may require a deposit or partial prepayment to secure the booking, particularly for larger jobs, weekend work, same-day requests, or services involving vehicle reservation and staff allocation. Any deposit paid is non-transferable and may be non-refundable in accordance with the cancellation terms below. We accept the payment methods notified to you in advance, and we may refuse cash, card, bank transfer, or other methods if they are not confirmed as available for that job.
Quoted prices are based on the information available at the time and may be affected by waiting time, extra labour, parking charges, congestion, tolls, additional stops, or changes to the volume or weight of items. If the actual work differs materially from what was described, we may adjust the price to reflect the service delivered. Where the pricing is based on hourly rates, the charge will usually begin when the crew arrives at the agreed location and will continue until the work is completed, subject to any minimum booking period. Any extra time due to access issues, incomplete packing, or customer delay may be chargeable.
If payment is not made when due, we may withhold the goods until full payment is received, where lawful and practicable. We may also charge reasonable administration costs, late payment fees, or recovery costs permitted by law. Where a business customer is involved, interest may accrue on overdue sums at the statutory rate or at the rate allowed under the Late Payment of Commercial Debts (Interest) Act 1998, as applicable. All prices are stated in pounds sterling unless otherwise agreed. Quotes are valid for the period stated in the quotation, or, if no period is stated, for a reasonable time only.
Cancellations and Rescheduling
Cancellations must be made as soon as possible. If you cancel a booking, the amount payable will depend on how much notice you give and whether costs have already been incurred for vehicle allocation, staff scheduling, or materials. If you cancel with sufficient notice, we may offer a refund of any balance after deducting reasonable administrative or preparatory costs. If you cancel late, particularly on the day of the booking or after the crew has already been dispatched, we may charge the full or partial booking amount, depending on the circumstances and any losses reasonably incurred.
Where a deposit has been taken, it may be retained in full or in part if the cancellation takes place after work has been scheduled, if we have turned away other work to reserve capacity for you, or if special arrangements have already been made. If you wish to reschedule, we will try to help where possible, but any revised date is subject to availability. Repeated changes may result in revised pricing or the requirement for a new deposit. If we arrive at the agreed time and are unable to carry out the service because you are not present, the site is inaccessible, or the job cannot proceed due to inaccurate information, this may be treated as a cancellation by you.
We may cancel or postpone a booking if circumstances beyond our control prevent performance, including severe traffic disruption, extreme weather, vehicle breakdown, accidents, staff illness, unsafe access, or legal restrictions. We will make reasonable efforts to contact you and propose an alternative date or time where possible. We will not be responsible for any indirect loss arising from a lawful cancellation or postponement caused by events outside our reasonable control, but if we cannot provide the service at all, we will return any prepayment already received for the unperformed portion, subject to any non-refundable costs clearly communicated in advance.
Customer Responsibilities
You are responsible for ensuring that all items presented for transport are ready to be moved at the agreed time. This includes appropriate packing, securing loose parts, disconnecting appliances where required, and protecting fragile goods unless we have expressly agreed to do so as part of the service. You must ensure lawful access to the pickup and delivery premises, including keys, codes, permission to enter, parking arrangements, and any building rules. If permits, suspensions, or authorisations are required, it is your responsibility to obtain them unless we have agreed otherwise in writing.
You must not ask us to transport prohibited, dangerous, illegal, or undeclared items. These include, without limitation, hazardous chemicals, pressurised containers, explosives, firearms, illicit substances, live animals, perishable goods requiring specialist handling, or any item whose carriage would breach transport, safety, or waste laws. We may inspect items if we reasonably suspect that a booking includes restricted goods. If you fail to disclose such items, we may suspend or terminate the service immediately and may notify the relevant authorities where required by law. You will remain liable for any loss, damage, fine, or expense arising from such nondisclosure.
Liability and Damage
We will take reasonable care when handling your property, but our liability is limited to the extent allowed by law. We are not responsible for pre-existing damage, ordinary wear and tear, or damage arising from poor packing, unsuitable packaging, hidden defects, or the nature of the item itself. Where our team is asked to disassemble, reassemble, load, unload, or carry items that are fragile, valuable, antique, or unusually heavy, you must tell us in advance so that an appropriate method and level of care can be applied. We are not liable for loss or damage caused by your failure to give accurate instructions or by your failure to secure items properly before transit.
If we are found legally responsible for damage to an item directly caused by our negligence, our liability will normally be limited to the lower of the repair cost, replacement cost, or the amount recoverable under any relevant insurance policy, subject to the terms of that policy and any legal limits. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. We are also not responsible for indirect losses such as loss of profit, loss of business, loss of opportunity, or inconvenience, unless such liability cannot be excluded under applicable law.
Waste Regulations and Disposal
Where the service involves removal of unwanted items, waste, or rubbish, you agree that all materials handed over to us are lawfully owned by you or that you have authority to dispose of them. You must not include controlled waste, hazardous waste, clinical waste, asbestos, oils, batteries, fridges, freezers, electrical waste, or any material requiring a specialist licensed carrier unless we have expressly agreed and are legally permitted to handle it. If we are collecting waste as part of a clearance or disposal arrangement, we will only do so in compliance with applicable UK waste law, including the requirement to transfer waste to appropriately authorised facilities or carriers where relevant.
You are responsible for declaring the nature of all waste accurately. If waste is mixed with reusable items, confidential materials, or prohibited substances, we may refuse collection or charge additional sorting and disposal costs. If we reasonably believe that the waste presented breaches environmental or transport rules, we may stop the job immediately. Any illegal dumping, fly-tipping, or incorrect disposal caused by false information from you will remain your responsibility, and you agree to reimburse us for any fines, penalties, remediation costs, or legal expenses arising from that breach, to the extent permitted by law.
We may issue waste transfer paperwork, receipts, or records where required by law or by our internal procedures. You should retain any documentation provided. If we are acting only as a transporter and not as the producer or owner of the waste, our role is limited to collection and lawful delivery to the designated location or facility. You must not request disposal of waste in a way that would breach local authority rules, environmental regulations, or duty-of-care obligations. We reserve the right to refuse any collection that we reasonably believe would be unlawful or unsafe.
Service Standards and Delays
We aim to provide a reliable service and to attend within the agreed time window where one has been specified. Time estimates are not guarantees unless expressly stated as fixed appointment times in writing. Delays may arise from traffic, road closures, weather, access problems, preceding jobs, or other factors beyond our reasonable control. If we anticipate a significant delay, we will make reasonable efforts to notify you and update the expected arrival time. Any service time quoted is based on normal conditions and on the work proceeding without interruption, prolonged waiting, or added complexity.
We are entitled to charge for waiting time where we are delayed by the customer, by site restrictions, or by circumstances within your control. If the crew cannot begin or continue the service because access is blocked, the customer is absent, the premises are not ready, or necessary permissions have not been arranged, this may count as chargeable downtime. Where the job requires more labour, more vehicle space, or a longer duration than originally estimated due to your instructions or circumstances you should have disclosed, we may revise the price or request additional payment before continuing.
Nothing in these terms limits your rights where we fail to provide the service with reasonable care and skill, or where mandatory consumer protections apply. These terms should be read alongside any booking confirmation or job-specific instructions. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect. Any waiver of a breach must be in writing and will apply only to the specific matter waived, not to any later breach or different circumstance.
Governing Law and Jurisdiction
These terms, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, the mandatory consumer protections of your local jurisdiction may still apply where required by law, but the governing law will remain as stated unless prohibited by statute. The courts of England and Wales will have exclusive jurisdiction over any dispute arising under or in connection with these terms, subject always to any rights you may have under applicable consumer law to bring proceedings in your local courts where that cannot lawfully be excluded.
By booking a service with Southkensington Man And Van, you confirm that you have authority to enter into these terms on your own behalf or on behalf of the relevant business or property owner. You also confirm that all information supplied is true, complete, and accurate to the best of your knowledge. These terms represent the entire understanding between the parties regarding the service, unless supplemented by a written agreement signed by both parties. No implied promises, informal statements, or previous arrangements will alter these terms unless expressly agreed in writing.
We may update these terms from time to time to reflect changes in our services, pricing structure, or legal obligations. The version in force at the time your booking is accepted will usually apply to that job, unless a later update is required by law or is expressly agreed by both parties. If you continue with a booking after being informed of a revised version, you will be deemed to have accepted the updated terms for that service. These terms are intended to provide a fair and practical framework for Southkensington man and van service arrangements across the UK.