Southkensington Man And Van Terms and Conditions

These terms and conditions set out the basis on which Southkensington Man And Van provides removal, delivery, collection, transport, and related services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These provisions are intended to be clear, fair, and practical, while protecting both the customer and the service provider. References to we, us, or our mean Southkensington Man And Van, and references to you or your mean the customer or any person acting on the customer’s behalf.

These conditions apply to all quotations, reservations, and services unless we agree otherwise in writing. They cover the booking process, payment obligations, cancellations, liability, waste handling, and the law that governs the agreement. If any part of these terms is found to be unenforceable, the remaining sections will continue to apply in full.

A booking with Southkensington Man and Van is not accepted until we confirm it in writing, by email, text message, or another durable form of communication. Any estimate or discussion before confirmation is an invitation to book and does not create a binding contract. We may request information such as the collection and delivery addresses, date and time, access conditions, item descriptions, weight or volume estimates, parking availability, and any special handling requirements. Accurate information is essential because our pricing and scheduling depend on the details provided.

Booking Process

All bookings are subject to availability. Once you request a service, we may provide an estimate based on the information available at that time. If the actual service differs from the details provided, we may revise the price, vehicle size, staffing level, or time required. For example, additional items, difficult access, long carrying distances, stairs, restricted parking, or delays caused by incomplete information may all affect the final charge. The customer is responsible for ensuring that the booking information is complete and accurate.

We reserve the right to decline a booking where the job is unsafe, unlawful, outside the scope of our services, or likely to exceed the capacity of the available vehicle or crew. Where possible, we will offer an amended arrangement. The customer must ensure that they, or an authorised representative, are available at the start and end of the service if required. Failure to be present may result in waiting charges, re-delivery charges, or cancellation fees.

Any quotation or booking confirmation may include assumptions about access, parking, and timing. If those assumptions change, the service may need to be adjusted. Our team will act reasonably and in good faith, but we are not obliged to proceed if the conditions materially differ from those agreed. By booking a man and van service, you agree that our crew may refuse to move any item that is excessively heavy, unstable, contaminated, prohibited, or unsafe to handle.

We may use subcontractors or additional drivers where necessary to complete the service efficiently. Any person acting on our behalf will be bound by these terms. You must ensure that goods are packed securely and ready for transport unless packaging or loading has been expressly included in the booked service. Unless otherwise agreed, dismantling, reassembly, and specialist lifting are not included.

Payments, Charges, and Price Changes

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, full payment is due on completion of the service, and in some cases a deposit or part-payment may be required in advance to secure the booking. We accept payment by the methods specified at the time of booking, and the customer is responsible for any charges imposed by their payment provider. If payment is late or declined, we may suspend or cancel the service and recover reasonable costs incurred.

Our prices may be based on time, distance, vehicle use, labour, waiting time, and the nature of the items being moved. Additional charges may apply for congestion, parking fees, tolls, congestion-related delays, redelivery, out-of-hours work, or waste disposal where agreed. If the job becomes more extensive than originally described, we will inform you of the revised cost where reasonably possible before continuing. Any agreed discount or promotional rate applies only to the specific booking and does not create a continuing entitlement.

Southkensington Man And Van may charge for waiting time if access is delayed by the customer, by third parties under the customer’s control, or by circumstances reasonably attributable to the customer’s arrangements. If we are unable to complete the service because the customer has provided inaccurate information or failed to make goods available, we may charge a cancellation, aborted job, or attendance fee. We will always act proportionately and in line with the circumstances.

Cancellations, Rescheduling, and Delays

Cancellations should be made as soon as possible. The amount of any cancellation fee may depend on how much notice is given and whether we have already allocated staff, vehicles, or equipment. If you cancel a booking shortly before the agreed start time, or if we attend and cannot carry out the work due to the customer’s failure to prepare, we may retain a deposit or invoice a reasonable charge for wasted time and costs. Where a service is rescheduled, the new date will be subject to availability.

If we need to cancel or rearrange a booking due to unforeseen circumstances, operational issues, vehicle failure, safety concerns, severe weather, traffic disruption, illness, or events beyond our reasonable control, we will use reasonable efforts to notify you and offer an alternative time. We are not liable for losses arising from a delay or cancellation caused by events outside our control, but we will make reasonable efforts to minimise disruption. The customer remains responsible for ensuring that all items, permits, access arrangements, and permissions are ready for the revised date.

Any delay caused by the customer, building management, landlords, local restrictions, or incomplete access information may extend the booked time and increase the charge. We are not responsible for missed deadlines, loss of business, storage fees, or similar indirect losses unless we have expressly accepted responsibility in writing. In all cases, we will aim to treat customers fairly and complete the service with reasonable care and skill.

Liability, Insurance, and Customer Responsibilities

We will provide our services with reasonable care and skill. However, our liability is limited to the extent permitted by law. We are not responsible for damage caused by pre-existing defects, insufficient packaging, inadequate protection, inherent weakness in furniture or goods, or the customer’s failure to disclose relevant information. Fragile items, electronics, glass, mirrors, artwork, plants, and similarly delicate possessions should be properly packed and protected by the customer unless we have agreed in writing to undertake specialist packing.

The customer must ensure that all goods are legally owned or lawfully in their possession and that they have the right to instruct us to move, store, deliver, or dispose of them. You must tell us about any items that require special handling, including heavy appliances, hazardous materials, fuel-containing equipment, or contents that may leak, stain, or cause injury. If you fail to provide this information and damage or loss occurs as a result, we may not be liable.

Our liability for loss or damage to goods, delay, or non-performance will not exceed the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. The customer should consider their own insurance for items of high value or sentimental importance.

Waste Regulations and Prohibited Items

Where our van and man service is used to remove waste, disposal will only be carried out in accordance with applicable UK waste laws and regulations. We will not collect or transport controlled waste, hazardous waste, asbestos, chemicals, clinical waste, oils, pressurised containers, gas cylinders, firearms, ammunition, or any other prohibited material unless we are expressly licensed and equipped to do so and have agreed in writing to the arrangement. The customer must be honest about the nature of any waste or unwanted goods before the booking is confirmed.

Where items are classed as waste, the customer remains responsible for ensuring that they are permitted to be removed, transferred, and disposed of lawfully. We may require proof of origin, ownership, or permission to dispose of certain goods. If waste is presented in a way that breaches the law or creates a risk to health, safety, or the environment, we may refuse collection and charge for attendance. Any transfer, reuse, recycling, or disposal will be carried out through appropriate and lawful channels where required.

Customers must not include prohibited items in general loads without prior agreement. If such items are discovered during loading or transport, we may stop the job, isolate the item where safe, and seek instructions. Where lawful disposal arrangements are not in place, the customer must reclaim the item promptly and bear any resulting cost. We may also report unsafe or unlawful waste conditions to the relevant authorities where required by law or where necessary to protect people or the environment.

Force Majeure and Service Conditions

We will not be liable for failure or delay in performing our obligations where the failure arises from events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, civil disturbance, public emergencies, utility failures, or acts of third parties. If such an event occurs, we may suspend the service, change the timing, or terminate the affected booking without penalty. Where practical, we will communicate the situation and seek a reasonable solution.

The customer is responsible for ensuring suitable access and a safe working environment. This includes arranging parking where required, removing obstacles, securing pets, and ensuring that stairways, corridors, and loading areas are clear. We may refuse to work in unsafe conditions. If the service is delayed because access is blocked or the location is unsuitable, any additional time spent may be charged. We are not responsible for losses caused by the customer’s failure to prepare the site or to obtain necessary permissions.

Any estimate of completion time is given in good faith but is not a guarantee unless expressly stated otherwise. Traffic, weather, item volume, access difficulties, and the conduct of other parties may all affect timing. We will use reasonable skill and effort to complete the job efficiently, but time estimates remain approximate. Nothing in these terms prevents us from taking reasonable steps to protect our staff, vehicles, customers, and property during the service.

Complaints, Notices, and General Terms

If you have a concern about the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. Any claim for loss or damage should be raised promptly and accompanied by sufficient detail to allow a fair assessment. We may ask for photographs, item descriptions, proof of value, and any other reasonable information relevant to the claim. Failure to report an issue promptly may affect our ability to review it properly.

Any notice under these terms must be given in a form that can reasonably be retained, such as email or written message, unless we agree otherwise. If any part of these terms is varied for a specific booking, that variation will apply only to that booking and only to the extent stated. No waiver by us of any breach or right will operate as a waiver of any later breach or right. Headings are for convenience only and do not affect interpretation.

These Southkensington Man and Van terms represent the entire agreement between the parties relating to the service, subject to any written variation agreed between us. You may not transfer your rights or obligations without our consent. We may assign or subcontract our obligations where reasonably necessary to deliver the service. These terms are designed to balance clarity, fairness, and practicality for both parties.

Governing Law

The agreement between you and Southkensington Man And Van is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If a customer is acting as a consumer, any rights granted by consumer protection legislation will remain unaffected.

By proceeding with a booking, you confirm that you have authority to agree to these terms and that you understand the obligations they create. If you do not agree with any part of this document, you should not proceed with the booking. Continued use of our service after confirmation will be taken as acceptance of the terms applicable to that booking.

These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a newer version has been expressly accepted by both parties. We encourage customers to review the relevant terms before each booking so that expectations remain clear and properly aligned.